Product-related
Q: What materials are your watches made of?
A: Our watches are made of a variety of high-quality materials. For the watch case, options like stainless steel and titanium alloy are available. And the watch bands cover different materials such as genuine leather and metal, ensuring durability and an elegant appearance. The specific materials will vary according to different styles.
Q: How is the accuracy of the watch's timekeeping ensured?
A: Our watches are equipped with high-quality movements that have undergone strict inspections and calibrations. Meanwhile, multiple rounds of timekeeping tests will be carried out before leaving the factory to try our best to ensure that the accuracy is within the high standards of the industry, providing you with a reliable timekeeping function.
Q: What styles are available for selection?
A: We have various styles including business simple style, fashionable sporty style, and retro elegant style. They cover different types like mechanical watches and quartz watches, meeting your wearing needs on different occasions. You can check the detailed styles on our official website or in the product catalogue.
Packaging and Transportation-related
Q: What is the packaging of the watches like?
A: We use the original packaging of the watches. There are special fixing and cushioning designs inside, which can effectively protect the watches from being damaged during transportation and storage. And it is paired with an exquisite gift box outside, making it suitable for both personal use and as a gift.
Q: What are the transportation methods and how long will it take to receive the watches?
A: We provide international logistics services with both customs clearance included and door-to-door delivery. The transportation time will vary depending on the specific destination. Generally, it takes about [X] working days or so. We will inform you of the estimated delivery time in a timely manner after you place an order.
Q: What should I do if the watch is damaged during transportation?
A: We have comprehensive packaging safeguard measures, and a professional team will track the whole transportation process. In the event of very rare cases of damage, please contact our after-sales team immediately. We will promptly and properly handle it according to the actual situation.
After-sales Service-related
Q: Can the watch be repaired if it breaks down?
A: Of course. We have a professional after-sales maintenance team. You just need to contact us to explain the breakdown situation and send the watch back according to the after-sales instructions. We will repair it for you as soon as possible and try our best to restore the normal use function of the watch.
Q: Is there a warranty period for after-sales maintenance?
A: We will provide a certain period of warranty service for the watches after maintenance. The specific duration depends on the maintenance items. If the same problem occurs within the warranty period, we will repair it for you for free again.
Q: How can I contact for after-sales consultation?
A: You can call our customer service hotline [phone number], or send an email to [email address]. You can also leave a message in the after-sales consultation section on our official website. Our after-sales team will reply to you as soon as possible and patiently help you solve the problems.